About StoneGate
Dining Your Way
Dining Your Way meal service offers restaurant-style dining, décor and flexible times that cater to individual customer preferences. The Dining Your Way advance ordering system allows residents to enjoy freshly prepared meals at their preferred time, without lengthy waits.
Activities, Events & Wellness
We work hard to keep the joy in day-to-day life. Short-term and long-term residents enjoy a wide range of activities and events, tailor-made to amuse, entertain and inform. From Domino tournaments and day trips to music therapy, movies and musical entertainment, there’s something for everyone. As providers of post-acute and long-term skilled nursing care, we understand to enhance both an individual’s health and quality of life requires more than just clinical expertise; it requires attention to the emotional, spiritual, social, psychological, and physical needs of our patients. Providing interesting and varied activities and events is one more way we promote healing and recovery.
Care & Support
Whether the need is for extensive health care services or just a little support with daily activities, StoneGate-supported properties are staffed by professional care providers who offer important clinical expertise and understanding of today’s seniors and their families.
Listening
StoneGate properties strive to reach customer satisifaction. We value customer feedback as it’s used to constantly improve service and enhance the customer expierence.
Customer Service
Excellent customer service revolves around fostering an environment of empathy, respect, and personalized care for residents and their families. It entails actively listening to residents’ needs, preferences, and concerns, and responding with compassion and professionalism. Staff members should strive to create a welcoming atmosphere, maintain clear communication channels, and be responsive to requests, ensuring that residents feel valued, heard, and supported throughout their stay. Additionally, proactive measures such as continuous training, quality improvement initiatives, and regular feedback mechanisms help maintain high standards of customer service and enhance the overall quality of care provided in the nursing home.
